Telephone & Internet FAQs

Telephone FAQs

When my out-of-town friend tries to call me, why does the phone just keep ringing ?

This and other similar problems have become a national issue lately to the point that the Federal Communications Commissions (FCC) has been investigating the problem. What is causing these relatively recent phenomena given the fact that telephones have been around for 100 years?  The leading theory concerning the problem is not about technology, it’s about money.

Over the last couple of years complaints concerning calls to rural areas across the county   have been on the rise. Many points to wholesale network providers know as “least cost routers” who route calls across the country on behalf of telephone providers. With competition being so keen in the industry, certain telephone providers increasingly turn to companies such as these to keep costs down. And given that it costs more to complete a long distance call to rural areas than the more populated urban areas, some providers may simply be deciding that it is cheaper to not complete calls. Earlier this year, the FCC issued a ruling warning carriers of suspensions and/or possible fines of up to $1.5 million for failing to complete calls.

For additional information or to report a problem, visit the FCC’s website at www.fcc.gov

The Fishers Island Telephone Company can assist you with submitting a trouble report. Please contact our office during business hours at 631-788-7001

Why does my phone ring but no one is on it when I answer it ?

This and other similar problems have become a national issue lately to the point that the Federal Communications Commissions (FCC) has been investigating the problem. What is causing these relatively recent phenomena given the fact that telephones have been around for 100 years?  The leading theory concerning the problem is not about technology, it’s about money.

Over the last couple of years complaints concerning calls to rural areas across the county   have been on the rise. Many points to wholesale network providers know as “least cost routers” who route calls across the country on behalf of telephone providers. With competition being so keen in the industry, certain telephone providers increasingly turn to companies such as these to keep costs down. And given that it costs more to complete a long distance call to rural areas than the more populated urban areas, some providers may simply be deciding that it is cheaper to not complete calls. Earlier this year, the FCC issued a ruling warning carriers of suspensions and/or possible fines of up to $1.5 million for failing to complete calls.

For additional information or to report a problem, visit the FCC’s website at www.fcc.gov

The Fishers Island Telephone Company can assist you with submitting a trouble report. Please contact our office during business hours at 631-788-7001

What is Call Termination and What can I do about it?

Background

Many rural telephone subscribers have been experiencing a variety of call termination issues. These issues include, but are not limited to:

  • The calling party hears ringing but the called party hears nothing
  • The called party hears ringing but only hears dead air when the called party answers
  • Unusually long call set-up times, sometimes as long as 50 seconds
  • One way or otherwise poor quality, garbled voice on completed calls
  • Inability to receive faxes

The FI Telephone Company has no control over these issues

The problems occur before the call ever reaches our network, if the call reaches our network at all.

  • Several national telephone associations have gathered information on the scope of these issues and concluded this is an epidemic affecting the routing of calls to customers in rural areas nationwide.
  • The problem occurs on calls originated using a variety of telephone technologies including land-line, wireless, cable, and VoIP.
  • The national telephone associations are collecting data to provide to the Federal Communications Commission (FCC) for further investigation into this problem.

What you can do: Suggested Consumer Action

Consumers who do not receive reliable service or a satisfactory response from their originating carrier or service provider should consider filing a complaint with their state utility commission and/or the FCC. The FCC has created a web page to assist consumers with this process:
http://www.fcc.gov/encyclopedia/problems-long-distance-or-wireless-calling-rural-areas
Consumers may also call 1-888-CALL-FCC (1-888-225-5322).

Calling parties should open a trouble ticket with their own originating carrier or service provider when they determine they cannot reach the called party or they experience poor call quality.

When reporting the problem to the originating carrier or provider, the calling party should include the following details:

  • Date and time of call
  • The number that was used to place the call
  • The number that was called
  • Description of the problem (i.e. dead air, ringing with no answer, etc.)

Consumers attempting to place calls which do not connect or are experiencing call quality issues are encouraged to call the same number using a different service provider or use a “dial-around” option. This often demonstrates that the called number is actually in good working order.

ar5381

Internet Hookup & Router FAQs

Which port do I connect my phone line to ?

Your DSL phone line (from the wall jack) connects to the port labeled “LINE”. (See gray port in diagram below left.)
*Note: The phone line that connects to the modem/router does NOT need to have a filter — only phone lines on your internet that connect to a phone, need to have a filter. (See phone filter marked in green in diagram below right.)

Which port do I connect my computer to ?

Your computer (if not wireless) connects to one of the 4 “LAN” ports. (See yellow ports in diagram below left.)

How do I re-boot my modem/router ?

NEVER push the reset button. This will erase your internet settings. Powering On/Off is fine and should resolve most problems. (See Black switch in diagram below left.)

ar-5381u_back