Your Rights & Responsibilities

New York State Public Service Commission (PSC) rules and the Home Energy Fair Practices Act (HEFPA) provide comprehensive protections for residential customers of gas, electric and steam service.

New York State Department of Public Service
HEFPA Guide and Forms
This guide and forms below can be used by utility providers and utility consumers as an overview of the required information regarding New York State’s residential customers rights and certain policies and procedures for utility service and billing.

New York State Public Service Commission (PSC) Regulations
Home Energy Fair Practices Act
Rules Governing the Provision of Gas, Electric and Steam Service to Residential Customers

Title 16 of New York Compilation of Codes, Rules and Regulations Parts 11 and 12

• Part 11: Home Energy Fair Practices Act and Energy Consumer Protection Act – Rules
  {Statutory Authority: Public Service Law, Article 2, §§4(1), 30-53, 66
  and 80(1)}
• Part 12: Consumer Complaint Procedures
  {Statutory Authority: Public Service Law, §§ 20, 43(2), 50,
  65(1),66, 67, 79, 80, 89-b, 89-c, 89-d, 91, 94, 96, 98}