Archive for Utility Co
Fishers Island Telephone will be performing internet maintenance on Wednesday, 19 June 2024 between the hours of 3:00am and 5:00am EDT. There may be brief disruptions or slowdowns with internet and phone service during the maintenance window.
If there are any questions, please contact the Fishers Island Telephone Office at 631-788-7001 x4.
Posted in: Utility Co, Utility News
Leave a Comment (0) →Fishers Island Water Works has updated this webpage to inform people about upcoming regulations, surveys and cross connection control. The page linked below contains two surveys to help gather information pertaining to the customers responsibilities with cross connection control and to aid in the completion of the Service Line Inventory, detailed by the new Lead and Copper Rule Revision.
Wednesday, August 30, 2023
Dear Fishers Island Community:
Please join us in thanking the crews of the electric, telephone, and water companies on Fishers Island and the team at Groton Utilities for their collective efforts this past Sunday to limit the duration of power outages on the island while fixing a serious line failure in Groton. The responsiveness and competence of these professionals during an emergency, on a summer Sunday,, was a reminder that we are fortunate to have them working for our island community.
Power was lost at 10:24 a.m. August 27, 2023, and Electric superintendent Jay Cushing immediately alerted Groton Utilities. Electric crew members Matt Larson and Harrison Hall joined Jay on duty within fifteen minutes of the outage and within 45 minutes confirmed the system failure was in Groton.
At 11:30 a.m. crews mustered by Groton Utilities found a fault in the circuit dedicated to sending power to the transformer at Groton Long Point that feeds the submarine cable to Fishers Island. It became apparent that the fault in Groton would take time to pinpoint and rectify. Fishers Island Electric asked Connecticut Municipal Electric Energy Cooperative (CMEEC) to fire up its generator, located near Dock Beach, to power the island. In that way, power was restored at 11:51 a.m.
During the morning, Fishers Island Electric had an outage notice posted on Fishnet, and paper notices were posted at the post office, Village Market, both cafés and outside Shutters and Sails. The fire chief, school superintendent, ferry manager, Community Center, Goose Island gas station, and the three clubs were all notified directly. As a precaution, a telephone crew set up an emergency generator at Top of the World to power the island’s microwave link to the mainland.
Power was lost again at 5:00 p.m. when a surge in energy demand caused the CMEEC generator to overheat and trip off. In order to reduce demand, water superintendent Chad Mrowka switched off the high lift pumps in the surface water plant at Middle Farms. The generator faults were cleared, and the generator was restarted. Power was restored on the island at 6:10 p.m.
The CMEEC generator ran through Sunday night while Groton Utilities worked to replace 300 feet of underground cable in the faulty circuit to the Fishers Island submarine cable. Fishers Island Electric arranged a 6:00 a.m. Monday fuel delivery by truck to the generator in case it would have to run longer.
In the event, the generator was shut off at 6:19 a.m. on Monday so that the power supply via the submarine cable could be restored three minutes later at 6:22 a.m.
In short, although it took nearly twenty hours to fix the fault in Groton, Fishers Island was without power for less than three hours in total, thanks in large part to the island’s utilities team.
We would also like to thank Jane Ahrens, for assisting with posting community updates on FishersIsland.net during the day Sunday, and Dave McCall and Captain John Haney at the Fishers Island ferry, for organizing on short notice the special ferry run for the generator fuel truck early Monday.
Chris Finan, President Tom Siebens, Chairman
Posted in: Bulletin Board, eFogHorn, Featured, FI News, Island Services, Utility Co
Leave a Comment (0) →UPDATE 7:30AM 28AUG23: The electric cable from Groton was repaired as of 6 AM this morning and Fishers Island is now back on Groton Electric power.
The cause for the outage was a cable coming out of the Groton Long Point Substation. A terminator failed and could not be repaired. The final solution was for them to replace about 300 feet of underground cable.
“A big shout out for Groton Electric working all night to repair the electricity supply back to Fishers Island.” FIUC
FIEC chartered a Fishers Island ferry at 6 AM for the fuel truck to deliver and refill the Island generator.
UPDATE 12:30PM 27AUG23: The issue in Groton continues. The Island Generator (by the FIYC) has been turned on. It will provide power to our homes for about 6 hours. At that time the Groton source should be fixed.
There will be another ISLANDWIDE OUTAGE for another hour while the FIUC switches us back from our generator to Groton.
10:30AM 27AUG23: The power is out due to an issue at the source in Groton. When there is more information, it will be shared. The estimated time to repair is unknown at this time.
Thank you for your patience.
FIUC
Posted in: FI News, Utility Co
Leave a Comment (0) →The Fishers Island Electric Company published a legal notice in The Suffolk Times on July 27, 2023, referencing a change in rates that might affect anyone interested in putting solar on their properties on Fishers Island. The ICB shares information on this filing here.
Matter/Case Title: Tariff Filing by Fishers Island Electric Corporation to Modify Its Electric Tariff Schedule, P.S.C. No. 2, to include Rules and Regulations Governing the Purchase of Renewable Energy from New Distributed Generators.
The Suffolk Times classified published on July 27, 2023
The Fishers Island Electric Corporation
Case 23-E-0394
NOTICE OF PROPOSED ELECTRIC TARIFF REVISIONS
NOTICE IS HEREBY GIVEN by the The Fishers Island Electric Corporation (“FIEC”) that on July 17, 2023, it issued and filed with the New York State Public Service Commission (“Commission”) Tariff leaves to amend its Schedule for Electric Service, P.S.C. No. 2, Electricity to become effective December 1, 2023Changes in the Tariff leaves are proposed as follows:
Service Classification Nos. 1, 2, 5, and 7: Residential and Non- Residential Customers:
The proposed Tariff is available via the internet on the Department of Public Service’s (“DPS”) Document and Matter Management (“DMM”) system under Case 23-E-0394 (https://documents.dps.ny.gov/public e-0394&CaseSearch=Search)Questions or comments may be addressed to FIEC at (631) 788- 7251 or 161 Oriental Avenue, P.O. Box 604, Fishers Island, New York 06390; or by posting a comment to [NYSDPS]
New York State Department of Public Service
Find FIEC tariff filing letter, application, and public comment links
Company/Organization: Fishers Island Electric Corporation
Matter #: 23-01526
Case #: 23-E-0394
Link to Documents: NYSDPS
Find FIEC tariff filing letter, application, and public comment links:
Posted in: Bulletin Board, eFogHorn, FI News, Island Services, Utility Co
Leave a Comment (0) →Fishers Island Telephone Company (FITC) has installed and migrated from copper to the new fiber, a group of first adopters in the Fishers Island Central Office (FICO) South Area; see map below. These subscribers are now experiencing significant improvement in their internet connections with speeds of up to 500Mb. As we migrate these subscribers from their legacy copper connection to the Fiber, we are removing the aging copper cables to these initial subscribers. Once they are cut over to fiber, we are hearing from subscribers, “… the crackling noise is gone, and my calls are much clearer…” We still have work to do in the area to enable those that have shown interest to jump onto the EverNet 2 Fiber links. Reliable high-speed internet and clear telephone are now available to interested customers located in the FICO South area. Sign up with your interest today at evernet.fiuc.net.
The remaining 8 Fiber Serving Area’s (FSA) to be built are targeted to be completed in a coordinated build plan by the Spring of 2027. For your information, below is a map of our FSA’s:
We are analyzing the next FSA to commence deploying the fiber infrastructure this fall.
Below are our Fiber bandwidth options being offered – all are 12-month service contracts only.
Telephone service and Fishers Island Long Distance are separate products and are not included in the FTTH Product.
100 MBPS
250 MBPS
500 MBPS
If there are any questions, please email the Evernet team at Evernet@fiuc.net
161 Oriental Ave
PO Box 604
Fishers Island, NY 06390
Office: 631-788-7001 Fax: 631-788-7999
Posted in: FI News, Island Services, Utility Co
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After our posting in the July Foghorn, we have had good success in helping subscribers save on their National and International Long Distance bills.
It is quick and easy to switch, and our team can assist you in making this cost-saving change. If you are already a Fishers Island Long Distance subscriber, you are already experiencing the savings, and we thank you for your subscription. If you are not sure which long-distance plan you have, give us a call, and we can help you identify your Long Distance Carrier.
Fishers Island Telephone offers a National Plan to help lower your long-distance bill with an offering of $17.00 per month. This special offer provides you with the first 500 minutes of calls for free, and then after the 500 minutes the cost is only 3 cents a minute! You will also notice an improvement in the quality of the call as Fishers Island Long Distance utilizes state-of-the-art technology to complete your call. Our International Plan is only an additional $3.00 per month and the per-minute rates can be as low as 3 cents a minute depending on the country you are calling.
If you are an AT&T Long Distance subscriber, you may want to compare your AT&T bill and review the cost per minute for making calls off the island, which are long-distance calls. By switching, you will be surprised at how much money you will save!
If you have any questions about the program or would like to make the change, give us a call at the telephone office (631) 788-7001 x4 or send an e-Mail to telephone@fiuc.net.
161 Oriental Ave
PO Box 604
Fishers Island, NY 06390
Office: 631-788-7001
Fax: 631-788-7999
Posted in: Bulletin Board, eFogHorn, FI News, Island Services, Utility Co
Leave a Comment (0) →Fishers Island Telephone, Chief Flatley of the Southold Police Department, and Michael Postel the communications director for 911 in Suffolk County have been working together these past 18 months to develop an improved 911 emergency services access. The current system connected through antiquated AT&T network equipment installed in the 90’s has experienced decades of connectivity issues on the route between Fishers Island and the Southold Public Service Answer Point (PSAP). Making this state-of-the-art upgrade to the network will increase the number of available circuits from one (1) to twenty (20). We don’t anticipate 20 simultaneous 911 calls but, we are now ready to accommodate more than one. Finally, the new solution is to be implemented in July.
The importance of having reliable 911 emergency services is paramount for our community.
Please note that if you are calling 911 from a Cellular Phone, the call will be routed over the Cellular Network and not through the Fishers Island Telephone Network. This upgrade applies only to your local telephone service.
An additional Enhancement to 911 service is described below:
There is a new program called SMART911 for residents to identify key information about members of your household that would help anyone you care for in the event of an emergency whether the call to 911 is from the home or any mobile phone. You can register information that enables first responders to have visual details on an emergency location and provides information on access points like hidden driveways or gate codes. You can also provide critical medical conditions of members of your household that may need special attention to prepare first responders before they arrive. You can also add information such as your vehicles, pets, and service animals, along with any special notes that you would want responders to know.
Your Safety Profile is Free, Private, and Secure. There is also an App for mobile phones as well.
Check for more information and registration at smart911.com or on the App
If there are any questions regarding these upgraded services, please contact the Telephone Office either via email (telephone@fiuc.net) or by calling 1 (631) 788-7001 x4.
Thank you for your support of the Fishers Island Telephone Company.
Steve Head
Telecom Superintendent
Fishers Island Telephone Company
Telephone@fiuc.net
1 (631) 788-7001 x4
Posted in: FI News, Health & Wellness, Island Services, Utility Co
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There is an issue with Long Distance calls from Fishers Island subscribers completing some long distance calls using the AT&T Long Distance Network. Subscribers signed up and receive their bills directly from AT&T, customers need to contact AT&T Customer Service at 1-800-288-2020, with your account number ready, and open a trouble ticket.
Calls are being sent from Fishers Island Telephone’s network into AT&T’s network and are being received into their network. Unfortunately, FITC cannot open tickets for AT&T Long Distance Subscribers.
If you have any questions, please contact 1-631-788-7001 extension 4.
Steve Head
Telecom Superintendent
Fishers Island Telephone Company
Posted in: Bulletin Board, FI News, Utility Co
Leave a Comment (0) →Contact the Fishers Island Telephone Company with any changes needed for the 2023-2024 phone book.
Please reply before March 3, 2023.
Email is best: naiello@fiuc.net
Phone: 631-788-7001 x2003
Mail: FITC, PO Box 604, Fishers Island, NY 06390
Posted in: Bulletin Board, eFogHorn, FI News, Island Services, Utility Co
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