If you have a complaint regarding billing or service from the Fishers Island Electric, Telephone or Water Works Corporations please call the President of the Fishers Island Utility Company:

Christopher Finan
631-788-7251
Monday – Friday 8:00 am – 4:30 pm

The Fishers Island Utility Company will investigate the complaint and inform you of its decision orally or in writing.

If you have an unresolved complaint or if the Fishers Island Utility Company fails to “satisfactorily” resolve your service or billing complaint within a reasonable period of time, customers may refer their complaint in writing, by phone, or online to:

New York State Public Service Commission
Consumer Services Division
Three Empire State Plaza
Albany, NY 12223
1-800-342-3377
dps.ny.gov/complaints

The complaint process involves three levels of investigation:

  1. The initial complaint
  2. Informal hearing or review
  3. An appeal to the Commission

The New York State Home Energy Fair Practices Act (HEFPA) provides comprehensive consumer protections to residential customers regarding electric and natural gas utility service. 

Public Service Law Section 71 – Addresses complaints related to the quality and price of gas and electricity.

A complaint submitted under this section requires a petition signed by 25 or more utility customers, or signed by a mayor, trustee of a village, town board of a town, chief executive of a county, or legislative body of a county in which a gas or electric corporation manufactures, transports, sells, or supplies gas or electricity or submitted on behalf of the New York State Department of State. Petitions must be filed with the Secretary to the Commission.

For more information download the NYS Public Service Commission Complaint Filing brochure.

Download the Public Service Law 71 – Gas and Electric Complaint Form

Rita Stefanini at the Telephone Co. Switchboard, circa 1951. Photo courtesy of The Henry L. Ferguson Museum.

Your Rights & Responsibilities

New York State Public Service Commission (PSC) rules and the Home Energy Fair Practices Act (HEFPA) provide comprehensive protections for residential customers of gas, electric and steam service.

New York State Department of Public Service
HEFPA Guide and Forms
This guide and forms below can be used by utility providers and utility consumers as an overview of the required information regarding New York State’s residential customers rights and certain policies and procedures for utility service and billing.

New York State Public Service Commission (PSC) Regulations
Home Energy Fair Practices Act
Rules Governing the Provision of Gas, Electric and Steam Service to Residential Customers

Title 16 of New York Compilation of Codes, Rules and Regulations Parts 11 and 12

  • Part 11: Home Energy Fair Practices Act and Energy Consumer Protection Act – Rules
    {Statutory Authority: Public Service Law, Article 2, §§4(1), 30-53, 66
    and 80(1)}
  • Part 12: Consumer Complaint Procedures
    {Statutory Authority: Public Service Law, §§ 20, 43(2), 50,
    65(1),66, 67, 79, 80, 89-b, 89-c, 89-d, 91, 94, 96, 98}