If you have a complaint regarding billing or service from the Fishers Island Electric, Telephone or Water Works Corporations please call the President of the Fishers Island Utility Company, Christopher Finan, at 631-788-7251 Monday – Friday 8:00 am – 4:30 pm.
The Fishers Island Utility Company will investigate the complaint and inform you of its decision orally or in writing.
If you have an unresolved complaint or if the Fishers Island Utility Company fails to “satisfactorily” resolve your service or billing complaint within a reasonable period of time, customers may refer their complaint in writing, by phone, or online to:
New York State Public Service Commission
Consumer Services Division
Three Empire State Plaza
Albany, NY 12223
1-800-342-3377
www.AskPSC.com
The complaint process involves three levels of investigation:
- The initial complaint
- Informal hearing or review
- An appeal to the Commission
For more information regarding complaint handling, download the PSC Complaint Handling Brochure.
The New York State Home Energy Fair Practices Act (HEFPA) provides comprehensive consumer protections to residential customers regarding electric and natural gas utility service. For more information regarding your rights & protections, download the PSC HEFPA Brochure.
Rita Stefanini at the Telephone Co. Switchboard, circa 1951. Photo courtesy of The Henry L. Ferguson Museum.